To process your claim as quickly as possible, please follow these steps:

1. Print and fill in our MAR-VAN claim form. If you are unable to print it, you can simply write the required information by hand on a sheet of paper.
2. Carefully pack the goods you are claiming, include the claim form and the purchase invoice. If required for the goods, please also use handling labels, such as fragile, do not tilt, etc.
3. Send the parcel without cash on delivery to our address:
   Home on wheels s.r.o., Ruprechtice 139, Mezimesti, 549 83, Czech Republic.
4. After receiving the parcel, we will contact you at the e-mail address provided. If you are a private individual/consumer, the claim processing period is 30 days, unless agreed otherwise. In any case, we will resolve the claim as quickly as possible.

Withdrawal from the Contract

Unused and undamaged goods can be returned within 14 days from the date of delivery. You can choose from two options:

Option 1:

1. Go to the My Order section and open the relevant order.
2. In the order detail, you will find the option to create a return request – return products.
3. After the request has been approved, pack the goods and send them to us without cash on delivery to our address:
   Home on wheels s.r.o., Ruprechtice 139, Meziměstí 549 83, Czech Republic.
4. We will refund the money within 14 days of receiving the parcel, using the same payment method you used for the purchase.

Option 2:

1. Print and fill in our Withdrawal from the contract form. If you are unable to print it, you can simply write the required information by hand on a sheet of paper.
2. Carefully pack the goods in their original condition and include the withdrawal form. If required for the goods, please also use handling labels, such as fragile, do not tilt, etc.
3. Send the parcel without cash on delivery to our address:
   Home on wheels s.r.o., Ruprechtice 139, Mezimesti 549 83, Czech republic.

We will usually send the amount back to your account within 3 days, but no later than within 14 days. If the goods are returned in a condition other than the original one, for example if any part is damaged or soiled, the refundable amount may be reduced.